The core principles guiding how emas5 manages and protects the privacy of every Malaysian member
Emas5 hanya mengumpul data peribadi yang benar-benar diperlukan untuk menyediakan perkhidmatan kepada anda. Kami tidak mengumpul maklumat yang berlebihan atau tidak relevan dengan tujuan yang dinyatakan. Prinsip "pengumpulan minima" ini memastikan jejak data anda di Emas5 sentiasa dalam kawalan yang munasabah.
Semua data yang disimpan dan dihantar melalui platform Emas5 dilindungi menggunakan enkripsi SSL 256-bit – piawaian yang sama digunakan oleh bank-bank antarabangsa terkemuka. Ini bermakna setiap butiran yang anda masukkan, dari nama pengguna hingga maklumat pembayaran DuitNow atau TNG eWallet, dienkripsi sebelum meninggalkan peranti anda.
Emas5 never sells, rents, or trades members' personal data to third parties for commercial gain. Your data belongs to you — we use it only for the purposes you agreed to when registering for and using the emas5 platform.
Emas5 is committed to being fully transparent about how we use your data. This privacy policy is written in plain, easy-to-understand language — not confusing legal jargon. You have every right to know what happens to your information, and we will always be upfront with you.
Emas5 mempercayai bahawa anda patut mempunyai kawalan ke atas data peribadi anda sendiri. Kami memberikan anda hak untuk mengakses, membetulkan, memuat turun dan meminta pemadaman data anda pada bila-bila masa. Proses ini mudah dan boleh dilakukan melalui akaun anda atau dengan menghubungi sokongan Emas5.
Emas5's privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We take our legal obligations seriously as a responsible data controller within Malaysia's digital ecosystem.
Penting: This Privacy Policy explains how Emas5 (emas5.my) collects, uses, stores and protects your personal data. By registering for or using the Emas5 platform, you agree to the terms of this Privacy Policy. Please read it carefully.
Emas5 memahami bahawa kepercayaan adalah asas kepada hubungan kami dengan setiap ahli. Apabila anda mempercayakan maklumat peribadi anda kepada kami – sama ada nama, nombor telefon, alamat e-mel atau butiran pembayaran melalui DuitNow, Touch 'n Go eWallet, GrabPay atau FPX – anda berhak untuk mengetahui dengan tepat bagaimana maklumat tersebut digunakan dan dilindungi.
Dasar Privasi ini ditulis mengikut keperluan Akta Perlindungan Data Peribadi 2010 (PDPA) Malaysia dan mengambil kira amalan terbaik antarabangsa dalam perlindungan data. Ia terpakai kepada semua pengguna platform emas5.my tanpa mengira sama ada anda hanya melayari laman web, mendaftar akaun baharu, membuat deposit atau aktif bermain permainan slot, live casino atau permainan lain yang tersedia di Emas5.
Emas5 acts as the data controller for all personal information you provide or that is automatically collected when you use our platform. If you have any questions after reading this policy, Emas5's Malay-speaking support team is available around the clock via Live Chat 24/7 or email at [email protected].
Emas5 collects personal data from you in several ways – directly when you register or fill out a form, and automatically when you use our platform. Below is a comprehensive table of the data categories that Emas5 may collect:
| Data Category | Examples of Information | Cara Pengumpulan |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth, nationality | Registration form, identity verification |
| Contact Data | Malaysian phone number, email address, residential address | Pendaftaran akaun Emas5 |
| Financial Data | Bank account number, bank name, deposit/withdrawal records in MYR | DuitNow, TNG, FPX payment processing |
| Activity Data | Sejarah permainan, rekod pertaruhan, waktu aktif, permainan kegemaran | Automated system logs generated during gameplay on emas5 |
| Technical Data | IP address, device type, browser, operating system, screen resolution | Automatically, via standard web technologies |
| Cookie Data | Language preferences, login sessions, display settings, analytics cookies | Your web browser cookies |
Important Note: Emas5 never collects credit or debit card information directly. All payments are processed through secure, certified payment processors for methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX via Maybank2u or CIMB Clicks. Emas5 does not store your full card or payment account details.
Emas5 uses collected personal data solely for legitimate, necessary, and permitted purposes. Below are the primary purposes for which emas5 uses your data, along with the legal basis supporting each use:
To create, manage and maintain your Emas5 account, process registrations, verify your identity and ensure you can log in and use all platform features seamlessly.
Untuk memproses deposit melalui DuitNow, TNG eWallet, GrabPay, Boost, ShopeePay, FPX serta pengeluaran kemenangan ke akaun bank Malaysia anda. Data kewangan digunakan semata-mata untuk tujuan ini dan tidak digunakan untuk apa-apa pun yang lain.
To enable Emas5's Malay-speaking support team to assist you whenever you reach out via Live Chat or email — resolving complaints and addressing your enquiries accurately and efficiently.
Untuk mengesan, menyiasat dan mencegah aktiviti penipuan, pengubahan wang haram, penyalahgunaan bonus dan ancaman keselamatan lain yang boleh menjejaskan platform Emas5 atau ahli-ahli kami.
Untuk memahami cara ahli menggunakan platform Emas5, mengenal pasti kawasan yang boleh diperbaiki dan membangunkan ciri-ciri baharu yang lebih relevan dan berguna bagi pengguna Malaysia.
To send you information about promotions, bonuses, new games at Emas5 and special seasonal offers — but only where you have given your consent to receive such communications. You may opt out of marketing emails at any time.
To monitor playing patterns in order to identify early signs of gambling problems and to provide appropriate responsible gaming support to members who require assistance.
Emas5 does not sell, rent or trade your personal data to any third party for commercial gain. This is an absolute commitment we will not compromise on. That said, there are limited circumstances in which Emas5 may need to share your data with certain parties:
Emas5 continuously invests in best-in-class security technologies and procedures to keep your personal data safe at all times. The following are the layers of protection we have in place:
All data transmitted between your browser and emas5's servers is encrypted using 256-bit SSL — the same standard used by leading international banking and financial institutions.
Data is stored on servers protected by multiple layers of physical and digital security, including firewalls, intrusion detection systems and role-based access controls.
Only authorized emas5 staff members with a legitimate business need are permitted to access member data. All access is logged and periodically audited to ensure there is no misuse.
Emas5 conducts regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited by malicious parties.
Security Incident Reporting: While Emas5 takes all reasonable measures to protect your data, no system is entirely immune to cyber risks. In the event of a data breach affecting your personal information, Emas5 will notify you within the timeframe required by Malaysian law and take immediate action to contain the damage.
The Emas5 platform uses cookies and similar web tracking technologies to enhance the user experience, analyse platform usage and ensure certain features function correctly. The following outlines the types of cookies used by Emas5 and their respective purposes:
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies — particularly Essential Cookies — may affect the functionality and your overall experience on the emas5 platform. For more information on how to manage cookies in your browser, refer to your browser's help section.
As an emas5 member and user of our platform, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 and our privacy policy. emas5 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data Emas5 holds about you. Submit your request via email to [email protected] and it will be processed within a reasonable timeframe.
Jika anda mendapati mana-mana data peribadi anda yang disimpan oleh Emas5 adalah tidak tepat atau lapuk, anda berhak meminta kami membetulkannya dengan segera.
Dalam keadaan tertentu, anda berhak meminta Emas5 memadam data peribadi anda. Permohonan ini akan dipertimbangkan mengikut kewajipan undang-undang kami yang mungkin memerlukan kami menyimpan rekod tertentu untuk tempoh yang ditetapkan.
You have the right to object to the processing of your data for specific purposes, such as direct marketing. Once you object to marketing communications, emas5 will immediately stop using your data for that purpose.
You have the right to request your personal data in a machine-readable format to facilitate transfer to another platform, subject to technical feasibility.
In certain situations, such as when the accuracy of your data is in dispute, you have the right to request that emas5 temporarily restrict the processing of your data.
To exercise any of the rights above, submit a written request to us at [email protected] by stating the right you wish to exercise and sufficient information for us to verify your identity. Emas5 will respond within 30 days from the date of receiving your request.
Emas5 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet applicable legal obligations. Once the relevant period has ended, data will be securely deleted or anonymised.
Emas5 takes the privacy and safety of minors extremely seriously. The Emas5 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.
Emas5 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We are committed to informing you whenever material changes occur.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way emas5 handles your personal data, we encourage you to reach out to us directly. emas5's Malay-speaking support team is ready to assist you promptly.
Send privacy-related enquiries to [email protected] — please include "Privacy Enquiry" in the subject line for priority scheduling.
The fastest way to get an immediate answer — our Malay-speaking agents are available around the clock, every day.
Dasar Privasi ini adalah sebahagian daripada keseluruhan rangka perundangan Emas5 yang merangkumi juga Terms & Conditions and policies Responsible Gaming kami. Kami menggalakkan anda membaca ketiga-tiga dokumen ini bersama-sama untuk pemahaman yang menyeluruh tentang komitmen Emas5 kepada ahlinya.
Many Malaysian players hesitate to register with online entertainment platforms — not because they don't want to play, but because they're unsure whether their information is safe. At emas5, we understand this concern, which is why we invest heavily in security infrastructure and in crafting privacy policies that are clear and transparent.
Every time you deposit using DuitNow, Touch 'n Go eWallet, GrabPay or FPX, and every time you log in to play Moon Princess, Thor Hammer, Cobra Queen or your favourite slots — your data is protected by the same layers of security used by Malaysia's leading banks.
Lebih daripada 800,000 ahli Malaysia telah mempercayai Emas5 dengan maklumat peribadi mereka, dan kepercayaan ini tidak kami ambil ringan. Setiap keputusan yang kami buat berkaitan data – dari cara ia dikumpulkan hingga berapa lama ia disimpan – mengutamakan kepentingan dan privasi anda. Daftar percuma hari ini dan biarkan Emas5 buktikan bahawa privasi anda sememangnya selamat di sini.
Answers to the most frequently asked questions from Emas5 members regarding privacy and data protection
Other pages relevant to review alongside this Privacy Policy